ezServiceNow
Adapt ServiceNow so that your processes are mapped cleanly and supported efficiently.
With ezServiceNow we help companies adapt ServiceNow specifically to their processes. From process analysis through scripting and custom modules to interface connection, a platform emerges that fits the organization, teams and daily tasks better.
- Map processes cleanlyWe analyse your processes and translate them in a structured way into suitable ServiceNow workflows.
- Extend functions in a targeted wayCustom scripts, modules and adjustments complement ServiceNow where standard functions aren’t enough.
- Connect systems sensiblyVia ezSync we connect local applications, cloud systems and other data sources to ServiceNow.
- Suitable forCompanies that already use or are introducing ServiceNow and want to adapt their platform more strongly to real business processes, departments and IT requirements.
ServiceNow can do a lot — but only the right customization turns it into a real process advantage.
The situation
Standard processes rarely fully match the reality in a company
Many companies use ServiceNow but quickly hit limits with individual processes, approvals, forms or interfaces. Then workarounds, manual rework and media breaks arise, even though the platform could actually do much more.
Our solution
We make ServiceNow fit your organization
With ezServiceNow we combine process understanding, technical implementation and integration expertise. Together we review requirements, develop suitable modules, automate processes and connect relevant systems — so that ServiceNow provides noticeably better support in everyday work.
ezServiceNow in detail
ezServiceNow bundles consulting, development and integration around ServiceNow. The focus is not on individual technical adjustments but on viable solutions for concrete business processes — from workshops and form adjustments to custom modules, automations and interfaces.
ServiceNow adjustments
- Workflow designCustom scripts extend SuperOffice CRM with concrete process logic.
- ScriptingCustom logic automates tasks, checks and recurring work steps.
- Individual modulesSpecific functions such as invoicing or proof-of-service modules are developed to fit the need.
- Form adjustmentsForms, fields and views are designed to sensibly support everyday work.
- Customer platform designInterfaces are built user-friendly so that acceptance and usage in the company increase.
Our service
- Needs analysisDepartments and IT are involved to capture requirements in a hands-on and structured way.
- WorkshopsOur developers technically implement custom functions, automations and extensions.
- ProgrammingOur developers technically implement custom functions, automations and extensions.
- Interface connectionWith ezSync we connect ServiceNow with local systems, cloud applications and other data sources.
- Support through to implementationFrom concept to productive use, we remain your technical and functional point of contact.
What you get, in concrete terms.
Process workshops
Structured workshops help clarify requirements and align ServiceNow sensibly with your processes.
Scripting
Custom logic extends ServiceNow specifically with the functions you need.
Individual modules
Specific requirements are implemented as suitable ServiceNow extensions.
Form adjustment
Interfaces are made clearer, more understandable and more usable.
Process workshops
Structured workshops help clarify requirements and align ServiceNow sensibly with your processes.
ezSync connection
ServiceNow is connected with local and cloud-based systems.
Accompanying consulting
Functional and technical questions are supported from analysis through to implementation.
Our ezServiceNow team
Experts for process consulting, development and system integration.
Ann-Kathrin Macht
Teamleitung
Christopher Seidler
Teamleitung
Christopher Merz
Abteilungsleitung
Antonio Klepic
Teamleitung
Andreas Bender
Senior Entwicklung
Jens Gödde
Senior Entwicklung
Yannick Müller
Junior Consultant
Katharina Kamutzki
Consultant
Jonas Bhasin
Systemadministration
David Starzl
Entwicklung
Ready to adapt ServiceNow better to your processes?
Talk to us about your processes, open requirements and existing ServiceNow structures. Together we’ll clarify which adjustments deliver the greatest benefit.